Role: Lead Internal Quality Assurer
Location: Complete Skills Solutions - HQ (Bootle)
Remote Status: Hybrid – On-site attendance required at Bootle HQ every Wednesday
Working Pattern: Part-time – 3 days per week: Wednesday, Thursday, Friday

Exciting Opportunity for a Lead Internal Quality Assurer (Training and Development Focus)!

Are you looking for an exciting role, with a growing business that will allow you to use your skills? Then look no further!

About us:

Complete Skills Solutions was created to support people in their desire to develop their skills and become economically active. Through our specially designed courses we listen, engage, build confidence, harness ability and unlock hidden potential. By working with employers and recruitment firms, we understand where the skills demand is throughout the country. We work with them to create bespoke training programmes and then work with referral partners to source and train individuals to help meet the job demand.

What We Offer:

• Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
• Financial Security: Death in Service Insurance providing four times your salary.
• Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
• Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
• Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
• Referral Bonus: £500 for referring top talent.
• Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
• Commute in Style: Cycle to Work Scheme.
• Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
• Group Connection: Annual Group conference and a comprehensive benefits review.
• Birthday Leave: Celebrate your birthday in style with an additional paid holiday.

Purpose of the Role

The Lead Internal Quality Assurer plays a pivotal role in ensuring and continuously improving the quality and consistency of assessment and delivery across all provision. This role leads on internal quality assurance (IQA) across in-person, blended, and online learning environments, supporting compliance with regulatory requirements and driving innovation in teaching, learning, and assessment.

As part of the Quality Team, the Lead IQA will mentor assessors and IQAs, ensure robust quality systems are in place, and drive a culture of excellence, inclusivity, and continuous professional development.

Key Responsibilities

Leadership & Strategy

• Lead the IQA strategy aligned with organisational goals, OFSTED EIF, and Awarding Organisation standards.
• Develop and implement a digital-first IQA approach, ensuring effectiveness across face-to-face and online delivery models.
• Act as the primary point of contact for Awarding Organisations and External Quality Assurers (EQAs).
• Drive quality improvement planning (QIP) and contribute to Self-Assessment Report (SAR) processes.
• Promote a high-performance, inclusive culture across the quality and delivery teams.

Quality Assurance Activities

• Plan and conduct sampling and IQA activities across qualifications and delivery models, including remote and digital verification.
• Ensure IQA and assessment practices meet awarding body and Ofsted criteria.

• Oversee and enhance standardisation processes, ensuring consistency across teams and locations.
• Develop and maintain electronic QA records and performance dashboards using systems such as OneFile, Smart Assessor, or Microsoft Teams.

Team Development & CPD

• Mentor trainee assessors and IQAs, supporting progression towards qualifications and best practice.
• Lead monthly CPD sessions and quality briefings.
• Develop and review resources to support high-quality learning and assessment practices.

Please click here to view the Job Description.

Why Join Us?

You’ll be part of a passionate, learner-centred team committed to improving educational outcomes through inclusive, impactful teaching. We support innovation, value diversity, and offer ongoing CPD to help you grow professionally.

How to Apply: Ready to be a part of our journey? Submit your application with a brief note about your training philosophy by clicking APPLY. If you have any further queries, then please get in touch with our friendly recruitment team by emailing recruitment@theprogress-group.co.uk

Let's redefine education together! #JoinOurTeam #CompleteSkillsSolutions

Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.

Note: We are unable to provide Visa sponsorship for this role.